Warranty and Returns for Our Hearing Aids
Two Year Warranty
Your hearing aid purchase is covered by manufacturer warranty against defects in materials and workmanship for two years from your date of purchase. If upon our examination it is determined that the unit failed to work due to parts, materials or workmanship we will repair or replace it for free. Please note, your warranty does not include damage caused by attempts by the purchaser to repair the device. In case of replacement, Zoom Hearing reserves the right to substitute a product of comparable technology and value in any situation that the customer’s product has been discontinued or is otherwise unavailable. Your purchase also includes a 2-year manufacturer provided Loss and Damage waiver. Any device lost or damaged beyond repair is eligible for a one-time replacement upon payment of the then standard deductible. The current deductible is $350 per device. A third year of warranty coverage may be purchased at the time of ordering at the cost of $79 per device.
Returns and Repairs
To process a return or repair claim, please call our customer care department toll-free at 1‑800‑801‑8375 to obtain a Return Merchandise Authorization (RMA) number. Our representative will send you a Return/Repair form by e-mail along with shipping instructions. All items must be returned by insured courier with a completed Repair/Return form at the sole expense and risk of the customer.
Products returned for refund must be in like new condition, ordinary wear and tear excepted, and in the original packaging with all accessories. Items returned for refund in damaged condition will be returned to the customer and no refund will be provided. All products returned for refund MUST include a Return Merchandise Authorization (RMA) number for proper processing. Products returned without an RMA number will incur a twenty percent (20%) No-RMA Fee. Returns sent more than 60 days after the fitting date will be refused and returned to the customer and no refund will be processed.
Products returned for repair must be shipped with a completed Return/Repair form with an RMA number. Shipping costs are the responsibility of the client, and the package must be sent via insured trackable courier service. Shipping of repaired products to the client is done at the sole cost of the company.