Frequently Asked Questions

Hearing Aids

Yes! Zoom Hearing is an authorized dealer of all Signia and Widex hearing aids and our audiologist is registered with the College of Audiologists and Speech-Language Pathologists of Ontario.

Hearing test results are recorded on a form called an Audiogram and must be performed by an Audiologist or a certified Hearing Instrument Specialist. This test may be obtained at an Ear Nose and Throat (ENT) doctor’s office or at a hearing clinic. Tests performed at an ENT’s office are likely to be covered by your provincial health plan. Tests provided at a hearing clinic may be provided at no charge or they may charge a fee. If you are unable to obtain a free hearing test in your area, Zoom Hearing will reimburse you for the cost of a hearing test. Reimbursement will be in the form of a credit of up to $70 to be used against any purchase from Zoom Hearing. Contact us for details.

Use any one of these three methods to submit the results of your hearing test (audiogram) to Zoom Hearing:

  1. Upload your test results with our Online Consultation Request
  2. Email your test results as an attachment to: customerservice@zoomhearing.ca 
  3. Fax your test results to (289) 351-3039

While technology exists to perform certain components of a comprehensive hearing evaluation online, it is not possible to perform a hearing test that will provide enough information to determine if hearing aids are the right solution to your hearing trouble. In particular, an online test can not provide for a visual examination of the ear or bone conduction and tympanometry tests.

A visual examination of the patient’s outer and inner ear is used to check for things like ear wax, an intact ear drum, fluid discharges, skin conditions and unusual ear canal conditions. A bone conduction test will determine if your hearing loss is sensorineural or conductive in nature and helps indicate whether hearing aids or medical intervention are the best solution. Tympanometry uses gentle air pressure to test the function of your eardrum and middle ear. This test will also help determine if hearing aids are the best solution to your hearing troubles.

Yes, for Ontario residents we are registered with the Assistive Devices Program (ADP). Clients may qualify for $500 funding per hearing aid. We will send you all of the forms needed to qualify for this funding. You will need to have the form signed by your family doctor and sent back to us by fax or e-mail.

As long as you have a relatively new iPhone or Android phone we can connect directly to your hearing aids from our office to make adjustments to the settings on your hearing aids.

We perform a verification test on your hearing aids before they are shipped to you. This test ensures the devices are meeting the prescribed targets. In addition, we use an industry leading validation process to ensure your new hearing aids are meeting your needs and expectations.

We offer a 60-day risk free trial period. If you are dissatisfied for any reason, simply call or e-mail us. We will help you to arrange the return of your hearing aids and will promptly refund your money in full. Return shipping costs are the responsibility of the client. Returns must be sent by insured courier. See terms and conditions for more information.

Yes, we have clinics located in the Greater Toronto Area. Please call us at 1-800-801-8375 to find the clinic nearest to you. Please note that our hearing aid prices are based upon a remote care service model. Appointments are available in the clinics at additional cost of $90 per appointment.